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frequently asked questions

These FAQs should help you to properly prepare your rebate for submission and/or answer common questions.

Help, I lost my receipt! now how do I get my rebate?

Not to worry. We've come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase.

If I'm asked to send the original "UPC", what does that mean?

This means you need to send the product bar code, usually found on the bottom of the box or inside flap of the box consisting of 12 numbers. But some boxes may have several different looking bar codes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.

 

upc

I forgot to send in for my rebate and now it has expired. If i send it in late, will I be able to get my rebate?

Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. Please be sure to send in for your rebate right away in the future.

How do I check on the status of my rebate?

Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on "Track Your Rebate" and completing the requested information.

I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?

Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.

I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?

If your submission is invalid due to missing information you may submit the missing information to:

JCPenney Rebates
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number and tracking number.

How long do I have to resubmit my rebate?

If you receive an email or postcard stating that your rebate is invalid we encourage you to resubmit with the correct information within 30 days of the email send date or postcard mail date. Please resubmit to the following address:

JCPenney Rebates
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.

I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?

Many rebates have a limit on the number of claims that can be submitted on a single promotion. To find out the specific rules for the promotion you are submitting, please review the promotion details on your rebate form or website.

The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?

Unfortunately, this offer cannot be combined or used with any other rebate offer, promotion, and coupon or discount card.

Why does it take up to 10 weeks to process rebates?

Each request is handled separately. This level of individual attention is why it can take up to 10 weeks to process a rebate.

How can I contact rebate customer service?

You can contact a rebate customer service representative by chat or email by clicking on "contact us" or by calling 855-263-0173.